Returns and Refunds

30 Day Return Policy & Exchanges

We accept returns for change of mind or exchange within 30 days from purchase.

All items must be unused & in original packaging & returned within 30 days from purchase.

Customers are responsible return postage costs.

Once we have received & checked the return, we will issue you a refund to your original method of payment or organise exchange. Please note that the original shipping costs are non refundable.

 

Exchanges

Should you wish to exchange your items - an additional shipping fees will be incurred.

Original items must have be received and additional postage costs paid before we ship your exchange.

 

Damaged Items 
We check all items to ensure there are no damages prior to dispatch, however, if by chance you received the wrong product or a product has been damaged, please get in touch within 7 days.

We will arrange and cover the return costs & will organise either a replacement or a refund.   

How to prepare for your return

  • Once you get in touch, we will provide you with the process & address for you to complete your return.
  • Provide your order confirmation showing your purchase order from Yarn Over Yarn Under.
  • If your items are damaged, you must provide evidence to support your claim, and state whether you are requesting a replacement or a refund.

 

Gift Cards & Digital Patterns

Gift cards are valid for 3 years from date of purchase and can be used at any time in store. 

Gift cards are non refundable and cannot be replaced with another gift card or products. Treat your gift card code like cash & keep it somewhere safe. 

Due to the nature of digital patterns, these are also non refundable 

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